Privacy Policy

Version: 2024.01

Welcome to Stelr Pets! Your trust means everything to us, so we’re committed to keeping your personal information safe and being upfront about how we handle it. This Privacy Policy explains how Stelr Group Ltd t/a Stelr Pets (referred to as “we,” “us,” or “our”) collects, uses, and shares your information when you visit our website, purchase from us, or interact with us in other ways (collectively, the “Services”).

When we say "you" or "your," we're referring to anyone using our Services, whether you're a customer, visitor, or someone simply browsing.

Updates to This Privacy Policy

We may make changes to this Privacy Policy from time to time to reflect updates to our practices, legal requirements, or other reasons. If we do, we’ll update the version reference at the top of this page and post the revised version here. Any changes will always respect your privacy rights.

How We Collect and Use Your Information

To provide you with the best experience, we collect personal information in a few ways. What we collect depends on how you interact with us. Here’s what you need to know:

How We Use Your Information

We use the information we collect to:

Provide and improve our services – like processing your orders and personalizing your experience.
Communicate with you – including responding to questions and sending updates about your orders.
Comply with legal obligations – when required by law.
Protect your data and our website – to ensure a safe and reliable experience for everyone.

What Information We Collect

1. Information You Provide

When you interact with us, we may collect details like:

Contact information: Your name, email address, phone number, and postal address.
Order details: Shipping and billing addresses, payment confirmation, and purchase history.
Account information: Your login details (e.g., username, password, and security questions).
Customer support information: Any details you include when reaching out for help or support.
Some features of our Services may require certain information to work properly. If you choose not to share it, some features might not be fully accessible.

2. Information We Collect Automatically

When you use our website, we may automatically collect information like:

Your device type, browser, and IP address.
How you interact with our website, such as pages you visit or links you click.
Cookies and other tracking tools that help us understand your preferences.

3. Information from Third Parties

Sometimes, we may receive your information from trusted partners, such as:

Payment processors to handle your transactions securely.
Shipping partners to deliver your orders.
Analytics providers who help us understand how people use our website.
Any third-party information we collect is treated with the same care as information you share with us.

Cookies

We use cookies and similar tools to improve your experience on our website. They help us remember your preferences, analyse how our site is used, and show you relevant content.

If you prefer, you can manage or disable cookies in your browser settings, but keep in mind this might affect certain features.

For details on Shopify-related cookies, visit their Cookie Policy.

Sharing Your Information

We only share your personal information when it’s necessary and in line with this Privacy Policy. Here’s when this might happen:

Service providers: Companies we partner with to process payments, deliver orders, and analyse website performance.
Marketing partners: To show you relevant ads and offers.
Legal reasons: If required to comply with laws or protect our rights.

Rest assured, we never sell your sensitive personal information.

Keeping Your Information Safe

We use security measures to protect your data, but no system is completely fool-proof. If you think your information has been compromised, please let us know immediately.

We keep your data only as long as necessary, whether to provide our Services, comply with legal requirements, or resolve disputes.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as:

Accessing your data: Requesting a copy of the personal information we hold about you.
Correcting your data: Asking us to fix inaccuracies.
Deleting your data: Requesting that we remove your personal information.
Opting out: Choosing not to receive marketing communications.
Withdrawing consent: If we rely on your consent to process data, you can change your mind at any time.

To exercise your rights, get in touch using the contact details below. We’ll respond promptly and ensure you’re not treated unfairly for making a request.

Links to Third-Party Sites

Our website may contain links to other platforms we don’t control. These sites have their own privacy policies, so we recommend reviewing them before sharing any information.

We can’t guarantee the security of data you share with third-party platforms, but we do our best to work with trusted partners.

Children’s Data

Our Services are not designed for children, and we don’t knowingly collect their personal information. If you’re a parent or guardian and believe your child has shared data with us, please contact us so we can delete it.

International Users

If you’re outside the UK, please note that your data may be transferred and processed in countries with different privacy laws.

When transferring data from Europe, we use legally recognized mechanisms, like Standard Contractual Clauses, to protect your information.

Contact Us

We’re here to answer your questions and address your concerns about privacy. Feel free to reach out:

Email: hello@stelr-group.com
Address: Kingsway House, 40 Foregate St, Worcester, ENG, WR1 1EE, GB