Terms & Conditions
Version 2024.01
1. Overview
Welcome to Stelr Pets! These terms and conditions explain how we work and what you can expect when using our website, stelr-pets.co.uk, or purchasing from us. By visiting our site or placing an order, you’re agreeing to follow these terms, which are designed to protect both of us and ensure a smooth experience.
We’ve tried to make everything as clear as possible. Please take a moment to read through them, and remember that these terms do not affect your statutory rights.
Our terms may be updated from time to time, so feel free to check back here for the latest version. By continuing to use our site after updates, you’re agreeing to any changes.
2. Website Ownership
This website is owned by Stelr Pets. Stelr Pets is a trading name of Stelr Group Ltd, a company registered in England and Wales (Company No. 14806975). Our registered office is Kingsway House, 40 Foregate Street, Worcester, WR1 1EE, United Kingdom. Our VAT registration number is GB455590470.
Throughout these terms, when we say “we,” “our,” or “us,” we’re referring to Stelr Group Ltd trading as Stelr Pets.
3. Definitions
To keep things simple:
Customer: That’s you – anyone placing an order with us.
Goods: The lovely products we offer for sale.
4. Online Store Terms
We want you to enjoy browsing and shopping with us! To place an order, you need to be at least 18 years old. If you’re under 18, please get a supervising adult to help.
While using our site, please ensure all activity complies with applicable laws, including copyright regulations. Misuse of our services may result in us having to restrict access, which we’d rather avoid.
When you share content with us (excluding sensitive payment info), it may be transmitted across networks for technical reasons. Rest assured, credit card details are always encrypted for security.
The copyright and intellectual property rights for this website belong to us or have been used with the permission of third parties. When you use our website, these rights remain with their rightful owners and are not transferred to you. This means you cannot use, copy, or reproduce any part of our website or its content in ways that infringe on these rights. Such actions would breach copyright and intellectual property laws and could result in legal action. If you’re ever unsure, just reach out — we’re happy to help clarify!
5. Orders and Acceptance
When you place an order, you’ll receive a confirmation email shortly after. This lets you know we’ve received your request. We’ll review your order and confirm acceptance once everything is ready to go.
If we need to make changes or are unable to fulfil part of your order, we’ll contact you promptly to sort things out.
6. Pricing and Payment
All our prices are in British pounds (£) and include VAT. Delivery charges are calculated separately in addition to your order, and you can find these on our Shipping Policy page.
While we strive to keep prices accurate, they may change occasionally. Our prices, products and offers are subject to availability and may change before we confirm your order. We may change the pricing at any time without notice. If an item isn’t available, we’ll do our best to offer you an alternative or substitute.
Payment must be completed at checkout, using one of the secure methods we offer.
7. Delivery
We’ll send your order to the address you provide. While we aim to deliver on time, sometimes delays happen. If there’s an issue, let us know, and we’ll help as best we can.
Ownership and responsibility for your items transfer to you once they’re delivered safely.
8. Returns and Refunds
We want you to be delighted with your purchase! If something’s not right, let us know within 14 days of receiving your order, and we’ll arrange a refund or exchange in line with our returns policy.
Please return items in their original condition and packaging. For incorrect or damaged items, we’ll cover the return shipping costs. Otherwise, return shipping is your responsibility.
Full details can be found in our Returns and Refunds Policy.
9. Warranties
We promise our goods will match their description and be free from major defects. If there’s an issue, we’ll replace the item or refund the purchase price.
10. Limitation of Liability
While we strive to meet your expectations, we cannot be held responsible for any indirect or incidental losses resulting from the use of our products or services. Additionally, the information provided on our website is for general guidance only and does not constitute medical or legal advice. As such, we cannot accept liability for any losses that may arise from relying on this information.
Our total liability is limited to the amount you paid for the goods.
11. Intellectual Property
Everything on our website, including content and designs, is protected by copyright or other intellectual property rights. Please make sure you don't use our material without our written permission in order not to violate these rights.
12. Privacy
Your privacy matters to us. We handle your personal data in line with our Privacy Policy, which you can find on our website.
13. Governing Law
These terms are governed by English law, and any disputes will be handled in English courts.
14. Changes to Terms
We may update these terms from time to time. Any changes will be posted here and apply immediately.
15. Contact Information
We’re here to help! If you have any questions about these terms, you can reach us at:
Stelr Group Ltd
Kingsway House
40 Foregate St
Worcester, WR1 1EE
Email: hello@stelr-group.com