Delivery

Version 2024.01 

We want your shopping experience to be as smooth and hassle-free as possible! Here’s everything you need to know about how we handle shipping:

Order Processing and Delivery Times

Standard Delivery: We aim to dispatch orders the same day if placed before 12pm. With Royal Mail Tracked 48 service, you can expect your order within 3-4 working days (excluding Sundays and bank holidays).

Next Day Delivery: For next-day delivery, place your order before 12pm. If your order is placed after this time, we'll do our best to ship it the same day, but it may arrive on the third working day after ordering.

Domestic and International Shipping Options

At the moment, we ship only to addresses within the UK.

Shipping Costs

All prices include VAT.

Standard Delivery

£3.99 per order
Order by 12pm, Sunday – Friday
Delivery time: Typically 3-4 days (excluding Sundays and bank holidays)

Next Day Delivery

£5.99 per order
Order by 12pm, Sunday – Friday
Delivery time: Next day (between 7am - 9pm, Monday – Saturday, excluding bank holidays)

Free Delivery

Standard Delivery: Free for orders over £49
Next Day Delivery: Free for orders over £69

Returns, Changes, and Cancellations

Need to cancel your order? Please contact us as soon as possible. If your order has already been shipped, we won't be able to cancel it. You would have to return the item for a refund which will exclude the cost of shipping. 

If your items arrive damaged or are lost in transit, please let us know immediately so we can put it right for you.

For full details on how to return items or request a refund, check our Returns and Refund Policy on the website.

Potential Service Delays

While we do our very best to ensure timely delivery, sometimes delays can happen due to circumstances beyond our control. These might include:

• Severe weather conditions
• Increased demand during busy periods (like holidays)
• Strikes or disruptions with Royal Mail or courier services
  

We recommend keeping an eye on your tracking information and reaching out to us if your order hasn’t arrived within the estimated timeframe. Rest assured, we'll always do our best to keep you updated and get your items to you as soon as possible!